FAQ'S

FAQ'S

FAQ'S

FAQ'S

FAQ'S

FAQ'S

If there is anything you would like to ask that is not on our website then be sure to get in contact via one of the links below!

Helpie FAQ

  • What time can I arrive?
    Check-in is from 3pm. Upon entering you will see our reception where you will go and check-in to collect your tent tags.
  • Do you allow trailer-tents?
    Yes.
  • Do you allow big groups?
    We do, but only in our private camping fields. For more information get in contact via email or by phone.
  • Can I arrive on the day without a booking?
    During weekdays this is typically not a problem as long as it is within the arrival times (3pm - 6pm). At the weekends we are a lot busier so a booking would need to be made, either by calling up in the morning to check availability or via our website.
  • Do you offer a refund policy?
    No we don't offer a refund policy, see out T&C's for further information.
  • Do you allocate camping pitches?
    No, we don't allocate specific pitches to our guests. In our first season, this was an aspect all our guests loved so we have decided to stick with it.
  • Do you sell firepits and logs?
    Yes, we hire out firepits at £10 for your entire stay and we have bagged logs on-site for sale.
  • Do you allow dogs on-site?
    Yes! We love having dogs on-site but they must be kept on leads so that they do not disturb other guests.
  • Do you allow day visitors?
    Yes, we allow day visitors. Please contact us in advance regarding this and an entry fee of £5 per person applies.
  • Is there WIFI at the site?
    No, we do not currently have WIFI available for guests.
  • Can I get phone signal/4G on the site?
    Yes there is phone signal, however, it’s availability varies across networks.
  • Do you have electrics?
    We do have electrics in our facilities with lights but we do not currently offer electric pitches or hook-up.
  • Do you allow Campervans?
    Yes, we welcome Campervans to come and enjoy our site.
  • Do you allow Caravans?
    No, we have a no caravan policy in place at the site.
  • Do you allow Stag or Hen parties?
    We do not permit stag or hen parties to book through the campsite option. Although we do offer bookable stays via the events page.
  • Is there running water at the site?
    Yes, we have multiple drinking water points around the campsite.
  • Can we play music on site?
    We do not permit loud electronic or plugged in music at any time in order to respect our guests and neighbours.
  • Can I bring a generator?
    No, we do not permit the use of a generator due to the noise they produce.
  • Is there an on-site fridge?
    No, we are not currently offering fridge storage on site. However, this is coming soon.
  • How big are the camping pitches?
    We give customers the freedom to pitch wherever they desire. During busy times we allow 6 metres between pitches.
  • Can we drive our car up to our tent?
    Yes, we allow our glampers and campers to park next to their pitch.